Chris has done an exceptional job in selling me this car. It has been a pleasure dealing with him. He is polite, professional and diligent.
Your staff have kept the vehicle in excellent working order and made it a pleasure to drive.
I must make special mention of the friendly assistance and advice I have always received from your Mr Joe Carbone - nothing is a trouble to him.
Congratulations on the high standards attained by your service department employees.
Peter goes out of his way to ensure we are satisfied with the vehicle service we receive and any ongoing problems.
I was clearly informed about the work needed to be done and the timeframe required. The car was ready on time and the guys came across genuinely attentive and friendly, without being "over the top".
The whole experience was worry and trouble free.
You half expect people these days to say they haven't the time, we're booked out etc. however this wasn't any trouble for Joe and speaks volumes for your dealership.
The service to my car was excellent but what was outstanding was the way your men went out of their way to help us.
My husband is recovering from an accident and cannot drive so we needed help when delivering his car to you & collecting it. Both Joe & Peter made it so easy for us & for this we are most grateful. Thank you for the seniors discount.
My car was also washed and a very pleasant surprise. Please congratulate your team for a job well done and be rest assured I will recommend highly Brighton Ford to any of my friends or colleagues who are thinking about purchasing a new vehicle.
The car has given no trouble in operation and that is a compliment to the Ford Motor Company whose product we switched to from Holden after 24 years of owning Holdens.
I want to tell you direct that the service given by Peter Lee & Joe Carbone and the technical team is superb.
Thank you for employing such a capable & diligent person.
In particular I wished to note the friendly, expert assistance of Joe Carbone. I have needed assistance on two occasions this past 6 months and Joe has been very helpful, especially on one occasion between Christmas and New Year, when he must have been under significant pressure.
When I arrived the hand over was quick courteous and efficient.
The gentleman offered to take me to Elsternwick Station.
I was advised by phone about lunchtime that the service was done.
The car was ready and available when I returned.
Although I had failed to mention that the bonnet release switch was unattached I came back to find that it was fixed and it had been cleaned. This may be normal but the state of my car was not and to have it made available in this clean state was beyond what should be required of your staff. Please pass on my thanks to all staff involved.
As the fault was totally intermittent and the car would travel long distances before failing again, this made the fault extremely difficult to diagnose.
It is now performing to my complete satisfaction.
In future I plan to recommend Brighton Ford to my friends and associates for a job well done under difficult circumstances.
I would like to thank Joe Carbone-Service Advisor in regard car PHL802 and his customer service was top rate. I would recommend your dealership to any-one, thanks once again see you in 6 months.
Even though Holden are right next door to you, and my car being a Holden Gemini, it's your staff which is why I keep loyal.
Nothing ever seems to be a problem and I always drive away satisfied.
Thank you for the excellent service and a job well done.