Customer Appraisals

Chris has done an exceptional job in selling me this car. It has been a pleasure dealing with him. He is polite, professional and diligent.

Stephen

I had my vehicle serviced today - the very day your letter dated 1/10/2009 arrived advising the service was overdue.

Your staff have kept the vehicle in excellent working order and made it a pleasure to drive.

I must make special mention of the friendly assistance and advice I have always received from your Mr Joe Carbone - nothing is a trouble to him.

Congratulations on the high standards attained by your service department employees.

Gweneth

We wish to express our compliments with the Service we received from Peter, he is a gentleman and no doubt an asset to your operations.

Peter goes out of his way to ensure we are satisfied with the vehicle service we receive and any ongoing problems.

Paul

I used your service department twice in the last six months and I was impressed by the level of professionalism, patience and attention to detail I received from the service department, especially from Peter and Michael.

I was clearly informed about the work needed to be done and the timeframe required. The car was ready on time and the guys came across genuinely attentive and friendly, without being "over the top".

The whole experience was worry and trouble free.

Roman

On Tuesday the CD player in my Fairmont was going haywire so I called into your service department. Your assistant service manager, Joe Carbone was extremely helpful - he removed the system from the dashboard, removed the jammed cd's then put everything back together - then tested the system.

You half expect people these days to say they haven't the time, we're booked out etc. however this wasn't any trouble for Joe and speaks volumes for your dealership.

Graham

We want you to know how much we appreciated the service we received this week from your staff.

The service to my car was excellent but what was outstanding was the way your men went out of their way to help us.

My husband is recovering from an accident and cannot drive so we needed help when delivering his car to you & collecting it. Both Joe & Peter made it so easy for us & for this we are most grateful. Thank you for the seniors discount.

Peg

I would like to take this opportunity to congratulate the team at Brighton Ford for a high level of service I have received from the moment I elected to purchase a Ford vehicle. In addition the follow up courtesy call after the service to ensure satisfaction, to me is just another demonstration of Brighton Ford's commitment to their customers.

My car was also washed and a very pleasant surprise. Please congratulate your team for a job well done and be rest assured I will recommend highly Brighton Ford to any of my friends or colleagues who are thinking about purchasing a new vehicle.

Peter

Many thanks for the excellent service on my car yesterday. The turnaround time was very efficient and the car looks and drives better than ever.

Fergus

Seven years ago my wife & I bought a Ford Fairmont from Brighton in the days of Graeme Hunt's dealership. Last week that car- with its original tyres- had its 40,000km service by your staff at Elsternwick.

The car has given no trouble in operation and that is a compliment to the Ford Motor Company whose product we switched to from Holden after 24 years of owning Holdens.

I want to tell you direct that the service given by Peter Lee & Joe Carbone and the technical team is superb.

Don

Let me just say Michael Delmaestro has been handling our car since we moved to Caulfield. He is kind, thoughtful and very compassionate man. I have been having problems with the car. My husband is in Intensive Care and Michael made sure the car was in the workshop overnight - he even drove it home to make sure it would be reliable for me.

Thank you for employing such a capable & diligent person.

Ester

I am writing to compliment Brighton Ford on the maintenance services provided by the service department.

In particular I wished to note the friendly, expert assistance of Joe Carbone. I have needed assistance on two occasions this past 6 months and Joe has been very helpful, especially on one occasion between Christmas and New Year, when he must have been under significant pressure.

Michael H

This is to follow up on a service I had performed yesterday on my vehicle. I was pleasantly surprised with the service:

When I arrived the hand over was quick courteous and efficient.

The gentleman offered to take me to Elsternwick Station.

I was advised by phone about lunchtime that the service was done.

The car was ready and available when I returned.

Although I had failed to mention that the bonnet release switch was unattached I came back to find that it was fixed and it had been cleaned. This may be normal but the state of my car was not and to have it made available in this clean state was beyond what should be required of your staff. Please pass on my thanks to all staff involved.

Michael

I'm happy to say that the recent work you did was very satisfactory and the service from Joe Carbone was also first class.

Jack

I would like to take this opportunity to thank your Service Department, especially Steve Cherrie and the technical staff who worked on my Ford Mondeo.

As the fault was totally intermittent and the car would travel long distances before failing again, this made the fault extremely difficult to diagnose.

It is now performing to my complete satisfaction.

In future I plan to recommend Brighton Ford to my friends and associates for a job well done under difficult circumstances.

Jeff

Thank you for your letter dated 13/5/04.

I would like to thank Joe Carbone-Service Advisor in regard car PHL802 and his customer service was top rate. I would recommend your dealership to any-one, thanks once again see you in 6 months.

Tom

I would just like to say thank you for the exceptional service from your staff only a few weeks ago.

Even though Holden are right next door to you, and my car being a Holden Gemini, it's your staff which is why I keep loyal.

Nothing ever seems to be a problem and I always drive away satisfied.

Jess

On 24/11/03 Brighton Ford fixed a number of problems in my Ute. I am very pleased with your work as the car once again drives like a new car should. I am now achieving the fuel economy I expected and I am indeed happy. You have returned it to a really nice car to drive.

Thank you for the excellent service and a job well done.

Jeff